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Beauty, home & style — hand-picked curation for authentic women
Returns & Exchanges
Last updated: May 26, 2026
We want you to love every purchase. If something doesn't go as expected, read below how our return and exchange timelines and procedures work, in accordance with consumer protection rules.
01. Right of withdrawal
You may cancel the purchase within 7 calendar days of receipt, with no need for justification. The refund will be full, including shipping paid.
02. Exchange for defects
Found a defect? You have up to 30 days for non-durable products and 90 days for durable products, counted from receipt, to request an exchange.
03. Exchange conditions
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Product unused, with all tags and seals intact.
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Original packaging preserved.
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Invoice included with the product.
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For hygiene reasons, opened cosmetics cannot be exchanged (except in case of defect).
04. How to request
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Email returns@glore.com with your order number and reason.
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Within 2 business days we'll send a free return shipping label.
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Once we receive and inspect the product, we process the exchange or refund within 7 business days.
05. Refunds
Credit card purchases are reversed within up to 2 billing cycles. Pix or bank slip payments are refunded to a bank account held by the customer within 10 business days.
06. Sale items
Discounted products follow the same exchange and return rules as regular-priced products.
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